What to include
Identify the guide and heading, the statement at issue and the source URL which supports a correction. Include the source’s country, product or version where relevant. These details help distinguish an outdated fact from a condition which belongs to another market.
For a conflicting timing statement, identify which stage each source describes. For a game, identify the exact release and configured version. A generic name or an unsourced screenshot is not enough to establish the correction.
What not to send
Do not send identity documents, a bank statement, a card number, an account password or an authentication code to this publication. We cannot investigate or verify an individual gambling account.
If an account transaction is missing or delayed, use the operator’s own secure support and complaints process. Keep personal transaction evidence in that case. An editorial correction and an account dispute are different requests.
Source dates and change
A checked date records the documentary review described by the guide. Conditions can change afterwards. The current cashier and provider help remain necessary for an account-specific decision.
When a change is verified, the guide should be updated along with its source and review record. If a detail cannot be established, the published explanation should preserve that uncertainty rather than fill it with an assumption.
What happens when a correction is established
The statement is compared with the identified primary source and its country, product or version. A verified correction updates the wording and source record together, then the complete changed material receives a separate review. A source conflict remains visible if it cannot be resolved.
A correction can change a fact, clarify its scope or explain why an earlier source no longer applies. It should not be presented as a successful account investigation: this publication does not hold transaction records or decide a customer’s payment dispute.
Contact details
Editorial postal correspondence details are listed on the contact page. This edition has no active feedback form. The contact page separates publication corrections from requests that belong with an operator or payment provider.
Sources behind this note
Public documentation checked on 10 November 2026. Account-specific conditions and game versions may differ. This is not a record of a test deposit or played round.